FAQs: Transfer In

Which extensions can be transferred to NameSecureĀ®?

If you are transferring to NameSecure, you can transfer the following extensions online: .com, .net, .org, .biz, .info, .us.com, .eu.com, .de.com, .uk.com, and .la.

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What is an "authorization code" for a domain, and why would I need one?

If you are transferring a .com, .net, .biz, .info, .org, .us.com, .eu.com, .de.com, .uk.com and .la extension, you will be asked (by any domain name registrar) to provide an authorization code. The registries for those specific domain extensions require this as a means to provide an extra layer of protection against unauthorized transfers.

Only your current registrar/domain name provider can provide you with the authorization code associated with your domain name.

You should contact your current registrar/domain name provider to get the authorization code for each domain name you would like to transfer to NameSecure.

Each domain name has its own individual authorization code, which are alphanumeric strings, between 6 and 16 characters.

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Why is NameSecure's Transfer Tool "SMART"?

NameSecure has taken the guesswork out of domain name transfers. They really aren't that difficult to do or understand if you have a provider that guides you through the typical pitfalls.

NameSecure has made transferring one domain name, or several domain names in bulk as easy as possible by alerting you up-front, when you first inquire about a domain name transfer, as to the status of the domain, and it's ability to transfer successfully—as shown below.

SmartTransferTool

But, that's not all. NameSecure also provides you real-time e-mail alerts as to the status of your transfers with clear and concise instructions on what you should do to keep the transfer process going smoothly. These informative, clearly written alerts tell you why the status changed, if it's good or bad, and what you need to do to keep things moving forward.

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Will my Web site stop working if I transfer my domain name to NameSecure? What happens to my domain name server information during the transfer in process?

NameSecure's transfer is system is smart enough to leave your name server information the same as it was before the transfer. We do not automatically assume you want to use our name servers.

This is so, because if you have a live Web site, changing the name servers to our default NameSecure name servers would result in your site going down - which you don't want.

Of course, if you DO want to use NameSecure's reliable name servers, you can make changes at any time through the My Account Manager, or by contacting our Customer Service Team.

If you do transfer your domain name to NameSecure, we can't guarantee that you site won't experience a few intermittent issues for a day or so, but NameSecure's transfer method minimizes any potential issues you may have with our thoughtful processing of the transfer that leaves your DNS as it was before the transfer.

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How long does it take to transfer a domain?

With NameSecure's SMART Transfer Tool, we have made transferring a domain as easy as possible by alerting you up-front, when you first inquire about a domain transfer, as to the status of the domain, and it's ability to transfer successfully—as shown below.

smartTransfer

But still, the process could take a few days, depending on the following:

On average though, domain names transferred to NameSecure take less than 72 hours from start to finish.

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Why would a domain name not be available for transfer?

There are a variety of reasons that a domain name would not be available for transfer to NameSecure. These include:

If you have any additional questions or need assistance, please contact NameSecure Customer Service.

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What are the primary reasons that domain names fail to be successfully transferred?

There are a variety of credible reasons that a domain transfer would fail to be successfully completed. Those reasons are defined by ICANN and abided to by all credible domain registrars, and are listed below

If you have any additional questions or need assistance, please contact NameSecure Customer Service.

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What is the process for transferring to NameSecure?

NameSecure adheres to transfer guidelines set forth by ICANN, the nonprofit organization responsible for accrediting domain name registrars. This is a strict process that must be adhered to by all registrars.

The specific process NameSecure follows is:

  1. UNLOCK the domain at the current registrar. Each registrar has a means to allow you to UNLOCK your domain name online. Or contact them with this e-mail to ask the current registrar to UNLOCK the domain.
  2. Initiate a transfer request at NameSecure by going to: http://www.namesecure.com/transferDomains.page
  3. NameSecure will send an e-mail is sent to the Administrative Contact listed in the current WHOIS record for the domain, requesting authorization to transfer the domain name registration to NameSecure. NOTE: Make sure you look at the domain's WHOIS record to confirm the Administrative Contact's e-mail address prior to transferring.
  4. The Administrative Contact has up to 14 days to authorize or reject the transfer. NOTE: If the Administrative Contact does not respond, the transfer will still continue!
  5. Once NameSecure receives authorization from the Administrative Contact, the request is sent to the Registry, to initiate the transfer.
  6. When the transfer is initiated, the current registrar has up to 5 days to deny the request, for certain reasons.
  7. If the registrar does not deny the request, NameSecure moves the domain name into your account.

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What does it mean if my domain name is "locked"?

Most registrars have a concept of "locking" domains to help prevent unauthorized transfer outs. This is a protective measure for their customers in response to ICANN transfer policy. Because of that policy, without a "lock" capability, registrars' customers may suffer egregious domain name theft and loss of their domain name.

However, registrars must, in order to keep their accreditation with ICANN, provide an easy, available means for customers to unlock their domain names if they want to move them. Most registrars will seek proof of identification prior to unlocking a domain name.

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How long will it take for my transfer request to be processed?

Transferring from another registrar to NameSecure typically takes up to 21 days from when you've submitted your request. First NameSecure sends an e-mail message to the Administrative Contact listed in the current WHOIS record, requesting authorization for the transfer. The Administrative Contact has up to 14 days to respond to the e-mail message. Once the Administrative Contact authorizes, it takes 5 to 7 days to process the request. If the Administrative Contact doesn't authorize the request or doesn't respond within the allotted time, the transfer request is cancelled.

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What if the Admin Contact e-mail address in WHOIS is not up to date?

NameSecure will e-mail a transfer authorization request to the Administrative Contact. If the Administrative Contact's e-mail address is no good or unreadable in WHOIS, NameSecure will send a transfer authorization e-mail to the Registrant Contact. If NameSecure does not hear back from the Administrative Contact, or the Registrant Contact, the transfer will be terminated. Or, if the e-mail address for the domain name posted in the pubic WHOIS is inaccurate or unreadable, the confirmation e-mail to the Administrative Contact will not go to the right place, so somebody else may get the e-mail and respond unknowingly. Since these are both potentially dangerous for the domain owner, the domain owner should always keep their WHOIS information up-to-date.

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I think my current registrar is playing games trying to keep me around. Can NameSecure help me?

Possibly... it depends on the documented proof you can provide to NameSecure Customer Service. Thanks to the new ICANN transfer policy NameSecure can initiate a dispute with your current registrar, but will need proof from you about why you feel that your current registrar is not acting legitimately. If your domain name transfer to NameSecure fails, contact NameSecure Customer Service and ask for us to consider a dispute with the current registrar - and of course - keep all of the documented evidence proving your point that you can!

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