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I'm trying to renew a domain name, but I can't log in. What should I do?
If you've forgotten your user name and/or password and can't log in, you can still renew your registration using NameSecure's Express Renewal. Visit the Renewals page for more information.
I forgot my password. How can I retrieve it?
You can request your password at http://www.namesecure.com/passwordRequest.page or you can contact our support team for assistance. If you request your password online, you will be sent a link to the Administrative Contact e-mail address listed in your registration records. Please see our Contact Us page if you need further assistance.
I forgot my user name. How can I retrieve it?
When you first set up your account, your user name will default to your contact e-mail address, unless you change it on the account creation page. If you forget your user name, we recommend that you try your contact e-mail address. If your user name is not your contact e-mail address, go to the My Account Log In page and follow the link to retrieve your user name. You will need to enter a domain name. The user name will be sent to the contact e-mail address for the related account (this is usually the registrant e-mail address for the domains in the account). If you no longer have access to the contact e-mail address for your account, you will need to contact customer support here: http://www.namesecure.com/help/
Can I change some of the contact information on my account?
You can do this in the My Account area of our site.
Can I change my contact e-mail address?
You can change your contact e-mail address in the My Account area of our site.
How can I use another company's DNS with a NameSecure domain name?
If you need to transfer name service for a domain name out of NameSecure, and the domain name is registered with us, you can do so in the My Account section of our site. In My Account, click the "Modify/Update" link next to the domain name, then click the WHOIS Info tab, and then click "Modify Domain Name Servers." There is no charge to make DNS changes.
How long will it be before my new domain name works?
NameSecure will verify your order immediately, and submit a request to the central database to verify the availability of the domain name and submit your information as the new registrant of it. The name will be registered to you within about an hour. You will receive verification through the e-mail account you specified as your contact e-mail address. Any services you ordered will be become fully active in about 48 hours.
I am registered with another registrar, but I'm using NameSecure's services. Can I renew the services?
If you have added NameSecure's services to a domain name not registered through NameSecure, you may continue to use those services as long as you renew them.
My domain name registration is with NameSecure, but I don't have services. Can I upgrade?
If you have registered a domain name without services (Budget registration) and now want to upgrade, you can do so by renewing the domain name registration. With your renewal you will receive NameSecure's services.
NameSecure can not accept checks or money orders. NameSecure only accepts VISA, Master Card, American Express, Discover, and Diner's Club.