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Setting Up Your E-mail Account

SET UP A NEW E-MAIL ACCOUNT

Customers who order an E-mail Services account for a domain name can set these services up by following these two steps:

1. Choose a user name for the e-mail account.

Log into to My Account and click Modify/Update for the domain name. Click the E-mail Settings tab and then click Modify under E-mail Services for the mailbox. Here you can specify a user name (mailbox name) for that account. (The user name will be the part of the e-mail address that goes before the "@" sign.)

2. Access the new e-mail account using a Web browser or POP3 e-mail client.

Using a Web browser: In your browser, open the Web address "http://mail.gonamesecure.com," where "gonamesecure.com" is your registered domain name. (You can also click the Check Mail link located in the E-mail Settings section for that domain in My Account.)

You will be prompted for your user name and password. (Note: When you first access your e-mail account, your password is the same as your NameSecure log-in password.)

Using a POP3 e-mail client (such as Microsoft Outlook, or Eudora): Configure your e-mail client using the following information:

Incoming Mail Server (POP3 Host) mail.gonamesecure.com
Outgoing Mail Server (SMTP Server) smtp.gonamesecure.com
Mailbox Name (User Name) Your e-mail address (pete@gonamesecure.com)
Password Initially, this is the same as your My Account password

For specific configuration instructions, refer to the documentation provided with your e-mail client.

Important: E-mail Authentication Upgrade (February 2, 2004)

Important: Special Setup Information for Microsoft Outlook 2002

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CONFIGURE YOUR EXISTING E-MAIL ACCOUNT

Once you have configured your e-mail client, you can configure your Preferences in the Mail Control Center.

In your browser, enter "http://mail.gonamesecure.com," where "gonamesecure.com" is your registered domain name. (You can also click the Check Mail link located in the E-mail Settings section for that domain in My Account.) Enter the mailbox name (or "postmaster") and password in the text boxes and click Log in. Once you are logged in, click Preferences to access your e-mail controls.

Within the Mail Control Center, you can set up e-mail forwarding, vacation responses, personalities and signatures, and many other useful options.

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ANSWERS TO SOME COMMON QUESTIONS

Note: These procedures pertain to NameSecure E-mail Services, not the e-mail forwarding that comes with our Standard Registration. To change the e-mail forwarding that comes with our Standard Registration, visit the My Account section.

  • How do I set up forwarding for a E-mail Services mailbox?
    1. In your browser, open the Web address "http://mail.gonamesecure.com," where "gonamesecure.com" is your registered domain name. (You can also click the Check Mail link located in the E-mail Settings section for that domain in My Account.)
    2. Enter the mailbox name (or "postmaster") and password and click Log in.
    3. Once you are logged in, click Preferences to access your e-mail controls.
    4. In the Preferences section of the Mail Control Center, click Forward.
    5. Enter the e-mail address where you would like to recieve your e-mail and check the box labeled Forward mail to:.
    6. If you would like to be able to retrieve copies of your e-mail online, be sure to check the box labeled Keep copies of forwarded messages.
    7. Click OK.

  • How do I change the password for one of my E-mail Services mailboxes?
    1. In your browser, open the Web address "http://mail.yourdomain.com," where "yourdomain.com" is your registered domain name. (You can also click the Check Mail link located in the E-mail Settings section for that domain in My Account.)
    2. Enter the mailbox name you would like to configure and the current password for that mailbox and click Log in.
    3. Once you are logged in, click Preferences to access your e-mail controls.
    4. In the Preferences section of the Mail Control Center, click Password.
    5. Enter your old (current) password and new password in the text boxes as prompted.
    6. Click OK.

    Important Note: If you change the password for a mailbox within the Mail Control Center, NameSecure customer support will no longer be able to track the password. If you forget the new password, customer support will need to reset it to the original password in order to give you access to the e-mail account.

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    SPECIAL SETUP INFORMATION FOR MICROSOFT® OUTLOOK 2002

    If you receive the following error using Outlook 2002/XP:

    553 To send mail, first check your mail with a valid POP account; this prevents unauthorized SPAM relaying. (#5.7.1)

    Configure the e-mail client using the following information:

    1. Under the Tools menu in Outlook, click E-mail Accounts.
    2. Select Add a new e-mail account, and then click Next.
    3. Select the e-mail server used for your account, and then click Next.
    4. In the appropriate boxes, type the information shown below.

      Incoming Mail Server (POP3 Host) mail.gonamesecure.com
      Outgoing Mail Server (SMTP Server) smtp.gonamesecure.com
      Mailbox Name (User Name) Your e-mail address (pete@gonamesecure.com)
      Password Initially, this is the same as your My Account password

      Notes:

      • Do not select the Log on using Secure Password Authentication (SPA) check box.
      • Unless specified, type all server and address entries in lowercase letters.
      • You have the option of having Outlook remember your password by typing it in the Password box and selecting the Remember password check box. While this means that you won't have to type in your password each time you access the account, it also means that the account is vulnerable to anyone who has access to your computer.
      • If you are adding a POP3 server account, click Test Account Settings to verify that your account is working. If there is missing or incorrect information, such as your password, you will be prompted to supply or correct it. Be sure your computer is connected to the Internet.

    5. To configure additional settings, such as how you want your computer to connect to your e-mail server, click More Settings.

    The e-mail server requires the email client to log on to the POP3 server before accessing messages. You can have Microsoft® Outlook log on to your POP3 server automatically by following these steps:

    1. Under the Tools menu, click E-mail Accounts.
    2. Select View or change existing e-mail accounts, and then click Next.
    3. In the list, click the POP3 e-mail account that you want, and then click Change.
    4. Click More Settings, and then click the Outgoing Server tab.
    5. Click Log on to incoming mail server before sending mail, and then click OK.
    6. Click Next, and then click Finish.

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