Namesecure FAQs about domain name registration services.

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FAQs:

What if I want a new domain registration without services?

Every new, transferred, or renewed domain name at NameSecure now comes with services included, whether or not you choose to use those services.

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What are your prices for a new domain name registration?

Please see our Pricing page.

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Does NameSecure offer volume/bulk discounts?

Yes. NameSecure's Domains@Discount program was built for people who register a lot of domain names and want a smart and inexpensive way to manage them. For an annual membership fee of $99, you can register domains for only $7.95/year per domain and receive discounts on our suite of other products and services.

Please note: The Domains@Discount price of $7.95/year per domain is for .com, .net, .org, .biz, and .info extensions only and does not include the ICANN Regulatory Fee per year, per domain. Learn more.

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What is a domain name?

Domain names provide easy-to-remember, word-based addresses for using and accessing information on the Internet. These addresses are translated by the Domain Name System (DNS) into numeric IP addresses behind the scenes. For example, when you type www.namesecure.com into a Web browser, the Domain Name System knows to contact NameSecure's Web server at its numerical address 205.229.232.2. For more definitions of domain-related terms, please see our Glossary.

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How do I know what domain name to register?

People register all sorts of domain names. Our customers have used their name, their street address, their company name and even their pet's name. Choose a domain name that is easy for you and your audience to remember, and your site will be easier to find.

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Can I check the status of my order?

To check the status of an order, log in to the My Account section with the user name and password you used to place the order, and then click the Check Order Status button.

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Do I have to provide accurate contact information when I register a domain name?

All registrars are required to collect contact information for the domain names that they register. All information you submit must be accurate at the time submitted and you must provide us with updates of any change to your contact information.

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How long will it be before a new domain name works?

NameSecure will begin processing your order immediately, and submit a request to the central database to verify the availability of the domain name and submit your information as the new registrant. The name will be registered within about an hour. You will receive confirmation through the e-mail account you specified as your contact e-mail address. Any services you ordered will be become fully active in about 48 hours.

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I registered a domain name that I don't like. What can I do?

Once a domain name registration is submitted it cannot be cancelled. Please make sure that the requested domain name meets your needs prior to completing your order.

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I'm trying to renew a domain name, but I can't log in. What should I do?

If you've forgotten your user name and/or password and can't log in, you can still renew your registration using NameSecure's Express Renewal. Visit the Renewals page for more information.

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Why is it important to renew?

Renewing the registration for a domain name ensures that you can continue to use the domain name for your Web site and e-mail. If you allow your registration to lapse, someone else could register the domain name and put it to use.

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My registration has expired, but the domain name is not available. What's going on?

There is a grace period between the expiration of a domain name and the time it is deleted from the domain name system. If a domain name has expired but is not available, it may be within this grace period. If this is the case, you can renew it through NameSecure just as if it had not yet expired, until it enters the final stage before release. After the brief grace period, there is an additional fee for redemption. The domain will be available to the general public once the grace, redemption and lock periods have ended.

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A domain name has expired, and it's available, but your system won't let me re-register it. What's going on?

This is a rare occurrence; please contact customer service for assistance.

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A domain name has expired, and somebody else registered it. Will NameSecure.com help me get it back?

Unfortunately, if your domain name registration expires and someone else registers it, there is nothing NameSecure can do. One of your options is to contact the new registrant of the domain name and inquire about transferring the name back to you. Another option is to register a different, but similar, name.

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How much does it cost to renew registration?

Please see our Pricing section for details.

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How can I tell when a domain's registration expires?

To check when a domain's registration expires, log into My Account and check the date listed in the Renewal Center.

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How do I renew my registration?

Log in to My Account for the domain name that you'd like to renew. On the My Account main page, check the box next to each item you would like to renew. Click the Renew Checked Items button, select your registration options and click the Continue to Checkout button to complete the renewal process. If you need to renew but forgot your login information, you can use NameSecure's Express Renewal. See the Renewals page for more information.

Finally, you can set up your domain or service for our Auto Renew feature upon purchase or in My Account manager.

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If a domain name is registered with another registrar, but is using NameSecure's services, can I renew the services?

Yes. Simply log in to the account for the domain name that you'd like to renew. On the My Account main page, check the box next to each item you would like to renew. Click the Renew Checked Items button, select your registration options and click the Continue to Checkout button to complete the renewal process.

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Will I be notified when my domain name regsitration is about to expire?

An alert e-mail will be sent to the contact addres for the domain name before the domain name expires. When you receive the alert e-mail, you should log in to the My Account section, click the Modify/Update link for the domain name, and check the box next to each item you would like to renew. Click the Renew Checked Items button, select your registration options and click the Continue to Checkout button to complete the renewal process.

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What domain registration services come with all domains registered with NameSecure?

The services that are included free with every domain name registration let you put your domain name registration to work right away. These services include DNS, Web Forwarding, the URL Gripper, and a customizable One-Page Mini-Site.

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What are your prices for new domain name registration?

Please see our Pricing page.

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I have a domain name registration through another registrar. Can I still get NameSecure's services?

To get NameSecure's services (Forwarding Services, One-Page Mini-Site, etc.), you can transfer the registration of the domain name to NameSecure. NameSecure no longer offers services for domain names not registered with NameSecure.

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I registered a Country-Code domain name (.jp, .ca, .cc, .uk, etc.). Can I still get your services?

NameSecure does not offer registration for these types of domain names and can no longer offer services for them. If you have added NameSecure's services to a country-code domain name, you will continue to receive those services as long as you renew them.

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Do I have to add a "www" to the domain name for it to resolve?

Domain names can function with or without a 'www', and can be used capitalized, in lower case, or in mixed case. In other words, www.gonamesecure.com will work the same as gonamesecure.com. (This may not apply with other registrars - it is determined by the domain's zone file.)

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I registered a domain name that I don't like. What can I do?

Once a domain name registration order is submitted it cannot be cancelled. Please make sure that the requested domain name meets your needs prior to completing your order.

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Do I have to provide accurate contact information when I register a domain name?

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How do I transfer my registration from NameSecure to another registrar?

If you would like to transfer your domain name registration from NameSecure to another registrar, you will need to initiate the process through the new registrar.

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My domain name registration is with NameSecure, but I don't have any value-added services with it. Can I upgrade my domain to add value-added services?

If you have registered a domain name with NameSecure and now want to add additional Web services, you can do so by renewing the domain name registration and adding extra Web services. Or, you can log into your My Account manager and visit the Upgrade Center.

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How can I use another company's DNS with a NameSecure domain name?

If you need to transfer DNS for a domain name out of NameSecure, and the name is registered with us, you can do so in the My Account section of our site. In My Account, click the "Modify/Update" link next to the domain name, then click the WHOIS Info tab, and then click "Modify Domain Name Servers." There is no charge to make DNS changes.

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What are the domain name services that come with domain name registration?

The services provided with every domain name registration let you put your domain name registration to work right away. These services include configurable Web Forwarding, the URL Gripper, and an editable One-Page Mini-Site. For more information, see our Domain Name Services section.

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What are your prices when you register a domain name or E-mail Services?

Please see our Pricing page.

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What if I don't have a site yet, but I want a domain name to work?

If you don't have an existing Web site, we can forward a domain name to an under construction web page or a One-Page Mini-Site. That way your customers will see a working Web page at the domain while you are building your site. For more information, please see our Domain Name Services section.

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How do I get support for NameSecure Web Hosting issues?

If you are a NameSecure Web Hosting customer, you can log into the My Account manager, click a domain that has hosting, and then click the Manage Web Hosting tab. There you can access information about setting up and managing your Web hosting services. Customers who do not have NameSecure Web Hosting can contact customer support with any questions.

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What is URL Forwarding, or Web Forwarding?

Web Forwarding is a convenient way to attach a custom domain name to an existing Web site. If your existing Web site is located at a long web URL, you can set up Web Forwarding so that your visitors can reach the site by entering "http://your-company-name.com" in their browser. For more information, please see our Domain Name Services section.

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How does Web Forwarding work?

The forwarding process occurs on NameSecure's servers. When someone tries to access your new Web address, NameSecure's servers tell the browser to access the existing page at its URL instead. The page then loads into their browser window. The process is completely transparent to the end user.

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How do I specify the Web Forwarding address?

You can use the Web Settings in the My Account area to set your forwarding address. You can update the Web Forwarding address as often as you like. There is no charge to update your forwarding information.

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How long will it be before changes to my Web Forwarding are effective?

The change request will take up to 24 hours to take effect.

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Do I have to add a "www" to the domain name for it to resolve?

Domain names can function with or without a "www", and can be used capitalized, in lower case, or in mixed case. In other words, www.gonamesecure.com will work the same as gonamesecure.com. (This may not apply with other registrars - it is determined by the domain's zone file.)

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How can I control how search engines rank my site when Web Forwarding is in effect?

Many search engines read the information in the Title and Meta tags of pages when analyzing a site. If you use the URL Gripper with your Web Forwarding, you can define these tags in My Account. The URL Gripper will add the tags automatically to help search engines rank your site. (See the URL Gripper section in Products and Services for details.) If you are not using the URL Gripper, you can add Title and Meta tags to your pages yourself.

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What if I don't have a site yet, but I want a domain name to work?

If you don't have an existing Web site, we can forward a domain name to an under construction web page or a One-Page Mini-Site. That way your customers will see a working Web page while you are building your site. For more information, please see our Domain Name Services section.

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What is e-mail forwarding and how does it work?

NameSecure offers email forwarding with its E-mail Services package. This allows you to forward emails to either your NameSecure® email account or any other email account you may have. You can set up an unlimited number of forwarding aliases so that e-mails sent to ALIAS@yourdomainname.com are automatically forwarded through our mail servers to the email account of your choosing.

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What if I want to get my mail online?

NameSecure offers Web-based e-mail in its E-mail Services package. This allows you to retrieve your e-mail through a Web site. With this option, e-mail messages are stored online instead of on your computer, and you can access your e-mail account from any Internet-connected computer in the world. For more information, please see our Domain Name Services section.

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Do I have any other e-mail options?

Our E-mail Services also allow you to optionally access your e-mail through a POP3 account. This lets you send and receive e-mail through an e-mail client such as Eudora or Microsoft (R) Outlook. For more information, please see our Domain Name Services section.

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Can I get E-mail Services for my domain name?

NameSecure offers E-mail Services, which give customers POP3 or Web-based e-mail accounts. For more information, please see our Domain Name Services section. For prices, please see our Pricing page.

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What is WHOIS NamePrivacy?

WHOIS NamePrivacy is an add-on service to a domain name registration that masks sensitive contact information in the WHOIS database. This helps prevent spammers, scammers and other nefarious types from bombarding you with unsolicited advertisements and offers, or defrauding you by stealing your sensitive contact information.

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What is the WHOIS database?

The WHOIS database is a public database mandated by the Internet Corporation for Assigned Names and Numbers (ICANN) - the non-profit corporation responsible for accrediting domain name registrars. This database was intended to help people contact domain registrants for valid reasons (ex. Legal disputes). However, the WHOIS database is often misused by nefarious sorts to data mine for sensitive contact information for the shady purposes of marketing to domain name registrants without their explicit consent.

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Why do I need WHOIS NamePrivacy?

Because spammers and other illegal marketers continue to misuse the public WHOIS data to seed their own marketing lists for spam and other nefarious activity, you should consider masking the data that is included in the WHOIS database by using NameSecure's WHOIS NamePrivacy Service. With the NameSecure WHOIS NamePrivacy Service, your contact information in the WHOIS database is masked, thereby reducing the likelihood of spam and fraudulent activities resulting from the misuse of your sensitive contact information.

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What data does/does not WHOIS NamePrivacy mask?

The NameSecure WHOIS NamePrivacy Service masks your physical mailing address, your e-mail address and your phone number for the registrant and administrative, billing and technical contacts for a domain name. The only data not masked is the registrant's name, which alone does nefarious types little good, since a name is just a name.

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How does WHOIS NamePrivacy work?

NameSecure's WHOIS NamePrivacy Service masks your postal address, e-mail address and phone number in the public WHOIS database. If someone wants to get in touch with you regarding your domain name registration on which you have enabled WHOIS NamePrivacy, they can contact you via e-mail or by sending mail correspondence via USPS Express Mail, certified mail or registered mail to the proxy address that we will post in the domain's public WHOIS record. We will receive all USPS Express, certified or registered mail that is properly addressed to you, and forward it to the postal address you've associated with your domain name registration. The e-mail address associated with the domain name in WHOIS is changed frequently so as to render it useless in the event that it was obtained for an unauthorized use. With WHOIS NamePrivacy, you remain the registrant for the domain name, so you retain complete control over the domain name registration and get important messages forwarded to you, while reducing spam, unsolicited marketing material, and other undesirable outcomes associated with the unauthorized use of your sensitive contact information.

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Can I control my WHOIS NamePrivacy settings?

Yes. You can control the address you want the forwarded physical mail and e-mail to arrive at in the My Account manager. And, if you want to turn off/on the WHOIS NamePrivacy Service for any reason, you may do so through My Account manager as well.

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Can I add WHOIS NamePrivacy to all domains in my account?

Yes. You can add WHOIS NamePrivacy to any of the domain names in your account at any time using the Upgrade Center. Just log in to My Account manager and click on the link for the Upgrade Center. Then follow the instructions on the page. It's easy to do and takes only minutes to add WHOIS NamePrivacy to any or all domains in your account!

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What is DNS Service Manager?

DNS Service Manager is for advanced users. It lets you centrally manage your domain name registrations using the powerful My Account manager that was designed for efficient management of many domain names at once. DNS Service Manager offers reliable, secure DNS hosting, comprehensive Zone File Control, Web Forwarding with URL Gripper/Masking, E-mail Forwarding and a great One-Page Mini-Site or professional Under Construction page - everything you need to manage your domains - all at a great VALUE price! The best part is, you don't have to go through the hassle of transferring your domain names. And, DNS Service Manager lets you add E-mail Services to your domain name, which is great if your current registrar doesn't offer that. DNS Service Manager works with any ccTLD or gTLD.

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What do I get with my paid DNS Service Manager subscription?

DNS Service Manager gives you reliable, secure DNS hosting, comprehensive Zone File Control, Web Forwarding with URL Gripper/Masking, E-mail Forwarding and a great One-Page Mini-Site or professional Under Construction page - everything you need to manage your domain registrations - all at a great VALUE price! Once you purchase DNS Service Manager for one domain name, you'll want to manage all of your domain registrations in this convenient, powerful way.

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Who is DNS Service Manager best suited for?

DNS Service Manager is for anybody that wants to centrally manage their domain registrations using NameSecure's My Account manager tool, without going through the hassle of transferring domain names between registrars. Leave your domain registrations where they are! Just manage them in one great interface that was designed with you in mind - so you can quickly, easily, effectively manage your registrations in bulk! And, DNS Service Manager is great for anybody that wants to add personalized E-mail Services to their domain name if their current registrar doesn't offer that service.

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How can I manage my DNS Service Manager settings/configuration?

With NameSecure's DNS Service Manager, managing your settings and configurations are a snap! Simply log into the My Account manager, select the domain you which to manage your DNS Service Manager for, and use the simple interface to see your current configuration, or make new settings changes.

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Can I use DNS Service Manager even if my domain name registration is with another registrar?

Yes, by subscribing to NameSecure's DNS Service Manager, you avoid the hassle of having to transfer domain names, which can be a pain. For any of those names, leave them at the registrar where they currently are! Just manage the Web settings and zone file settings using our best-of-breed My Account manager.

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Can I add DNS Service Manager to an existing domain name registration with NameSecure?

No, DNS Service Manager is only for use with domain registrations at registrars other than NameSecure. If you want to control your zone file for domains registered with NameSecure, add on Zone File Control at any time in My Account manager.

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What is the difference between DNS Service Manager and Zone File Control?

DNS Service Manager subscriptions are for centrally managing domain names that are registered at other registrars other than NameSecure. DNS Service Manager lets you avoid the hassle of transferring, but lets you manage your domain settings all in one great place! DNS Service Manager comes with Zone File Control. In contrast, Zone File Control is an add-on for domains that are currently registered with NameSecure, giving you the ability to manage your A-Record, MX-Record, CNAMEs and modify your name servers.

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Can I use DNS Service Manager to manage domains of ANY TLD extension?

Yes, DNS Service Manager works with any domain name in any TLD extension.

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How can I use your E-mail Services, Web Forwarding or One-Page Mini-Site with domains registered at another registrar?

There are two ways to do that. The first way is to transfer your domain registration to NameSecure. But, this isn't always made easy to do by your current, losing registrar. So, we've developed DNS Service Manager - a service that lets you manage the zone file here at NameSecure, which gives you access to our world-class Forwarding, Mini-Site and E-mail services (additional fees may apply).

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How can I use NameSecure's DNS with another company's domain registration?

That's easy: just subscribe to DNS Service Manager with NameSecure. We'll host a zone file for your domain name, and give you a great tool to manage the DNS, or add services to your domain name.

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Why do I need to renew my E-mail Services?

NameSecure charges yearly for E-mail Services. Renewing your E-mail Services allows you to continue to use full-featured POP3/Web mail accounts with a domain name registration.

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How much does it cost to renew my E-mail Services?

Please see our Pricing section.

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When do my E-mail Services expire?

To check when your services expire, log into My Account. The expiration date will be listed in the Renewal Center.

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How do I renew my E-mail Services?

Log in to the account for the domain name whose services you'd like to renew. On the My Account main page, check the box next to each item you would like to renew. Click the Renew Checked Items button, select your registration options and click the Continue to Checkout button to complete the renewal process.

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If a domain name is registered with another domain registrar, but uses NameSecure's services, can I renew my NameSecure services?

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How do I renew my Web Forwarding, E-mail Forwarding, URL Gripper, and Mini-Site services?

These services are included free with your domain name registration, and are renewed when you renew your domain name registration. If you have E-mail Services (Web-based/POP3 accounts) with your domain name, these will need to be renewed separately.

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Why do I need to renew my E-mail Services?

Renewing your E-mail Services allows you to continue to use full-featured POP3/Web mail accounts with your domain name registration.

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How much does it cost to renew my E-mail Services?

Please see our Pricing section. E-mail Services must be renewed yearly.

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When do my E-mail Services expire?

To check when your services expire, log into My Account.

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How do I renew my E-mail Services?

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What if I don't have a site yet, but I want a domain name to work?

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What is a One-Page Mini-Site?

NameSecure's One-Page Mini-Site is a single web page intended as a "place holder" for a domain name. The text on the page is configurable, so that you can post your contact information or other text. NameSecure currently has six different Mini-Site styles and one Under Construction page.

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Can I add HTML to the One-Page Mini-Site?

You may choose to use one or more editable lines for HTML. The lines have varying character limits, so you may have to experiment to find a good place for your code. NameSecure does not offer HTML support, instruction, or advice.

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What is the URL Gripper?

The URL Gripper feature is offered free to all customers who register a domain name. The URL Gripper keeps a domain name in the address bar of the browser as a visitor browses your site. This prevents them from seeing your long URL. You can turn the URL Gripper on or off in the My Account area.

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Why does my site generate an error message after I turn on the URL Gripper?

Frames, JavaScripts, and Java applets can cause technical problems when the URL Gripper is turned on. If you're getting error messages, check to see if any of these features are present.

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What happens to the META tags after I turn on the URL Gripper?

If you turn on the URL Gripper and enter the related domain name in your browser and view the source code of that page, you will see different HTML code. This code is required for the URL Gripper to work. By default, this new code does not include any title tag information or META tags. You can add title tag information and META tags with the Title and META Tag Generator.

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Why do I return to my home page when I reload a page in my site?

When you click the "Reload" or "Refresh" button on your browser, the page that is reloaded is the one indicated in the address box of the browser. After you turn on the URL Gripper, the domain name (http://www.namesecure.com) stays in the address bar, even when you are looking at a different page. This is why you return to your home page when you reload.

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When I bookmark a page in my site, the home page is bookmarked. Why?

When you bookmark a page, the page saved is the one indicated in the address box of your browser. This is not necessarily the page that is being displayed in the browser window. When the URL Gripper is on, the target page will usually be your home page (whose URL stays in the address box).

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Why do the top and left margins change depending on whether the URL Gripper is on or off?

For a web page without frames, there is a 10-pixel to 20-pixel top margin and left margin by default. The default margin values cause a slight difference in layout when the URL Gripper is turned on. One way to solve this problem is to put your pages in a table with a 10-pixel border width. Set all color options (table border and table background) to the same color as the background of your page. On most browsers, the table will be invisible to visitors and will correct the layout of your page.

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Why don't subdirectories show up in the location box when the URL Gripper is turned on?

This has to do with how the URL Gripper is implemented. Unless your Web site is located at a static IP address, this limitation can't be overcome.

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If I turn the URL Gripper on, can I use the related domain name in the path information that I write in my HTML code?

No. You must use real file locations when referencing files in HTML.

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Why does the domain stay in the location box after I leave my site and surf other sites?

Tthe URL Gripper can affect your external links. If you want an external site's URL to show up in the location box, you need to modify the HTML code for the link. Add a "target=_top" attribute to the hyperlink tag.

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What's the impact of the URL Gripper on search engine indexing?

When the URL Gripper is on, some of the HTML code for your home page is automatically generated by NameSecure. By default, Title and Meta tag information (which is often indexed by search engines) is absent. You can specify the Title and Meta tag information displayed when the URL Gripper is on in My Account.

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What if I want to register a domain name without services?

Every new, transferred, or renewed domain name at NameSecure now comes with services included, whether or not you choose to use those services.

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If a domain name is already registered with NameSecure, but I don't have services, can I upgrade?

If you have registered a domain name without services (Budget registration) and now want to upgrade, you can do so by renewing your domain name registration. With your renewal you will receive NameSecure's services.

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I have a domain name registration through another registrar. Can I still get your services?

To get NameSecure's services (Forwarding Services, One-Page Mini-Site, etc.), you can transfer the registration of the domain name to NameSecure. NameSecure no longer offers new services for domain names not registered with NameSecure.

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I registered a Country-Code domain name (.jp, .ca, .cc, .uk, etc.). Can I still get your services?

NameSecure does not offer registration for these types of domain names. If you have added NameSecure's services to a country-code domain name, you will continue to receive those services as long as you renew them.

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What are your prices for new domain name registration?

Please see our Pricing page.

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Can I check the status of my order?

To check the status of an order, log in to the My Account section with the user name and password you used to place the order, and then click the Check Order Status button.

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How can I put a domain name on another company's DNS?

If you need to transfer name service for a domain name out of NameSecure, and the name is registered with us, you can do so in the My Account section of our site. In My Account, click the "Modify/Update" link next to the domain name, then click the WHOIS Info tab, and then click "Modify Domain Name Servers." There is no charge to make DNS changes.

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Can I change a domain's A Records?

If you have Zone File Control enabled for your domain record, you can change a domain's A Records. Also, if the domain is registered with another registrar and you have DNS Service Manager with NameSecure, you can change a domain's A Records. Otherwise, to change a domain's A Records, contact customer support with your username and password and your requested changes. We will make those changes for you free of charge.

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Can I change a domain's MX Records?

If you have Zone File Control enabled for your domain record, you can change a domain's MX Records. Also, if the domain is registered with another registrar and you have DNS Service Manager with NameSecure, you can change a domain's MX Records. Otherwise, to change a domain's MX Records, contact customer support with your username and password and your requested changes. We will make those changes for you free of charge.

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Can I change a domain's CNames?

If you have Zone File Control enabled for your domain record, you can change a domain's CNames. Also, if the domain is registered with another registrar and you have DNS Service Manager with NameSecure, you can change a domain's CNames. Otherwise, to change a domain's CNames, contact customer support with your username and password and your requested changes. We will make those changes for you free of charge.

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I have my own name server. How do I get it registered?

Our support staff can register nameservers for domains that use NameSecure as their registrar. Contact support with you user name, password, and the requested name server's information, and we will process your request.

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I have my own nameserver already registered with you. How do I change the IP address?

If you have Zone File Control enabled for your domain record, you can add or modify nameservers for use with your domain record. Also, if the domain is registered with another registrar and you have DNS Service Manager with NameSecure, you can add or modify nameservers. Otherwise, to register or modify nameservers, contact customer support with your username and password and your requested changes. We will make those changes for you free of charge.

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I have my own mail server. How do I register the mail server or have the settings changed?

If you have Zone File Control enabled for your domain record, you can add or modify your mail server information. Also, if the domain is registered with another registrar and you have DNS Service Manager with NameSecure, you can add or modify your mail server information. Otherwise, to add or modify mail servers, contact customer support with your username and password and your requested changes. We will make those changes for you free of charge.

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What happens when a domain name's DNS is set to NameSecure's name servers?

If NameSecure is handling a domain name's DNS, NameSecure is responsible for directing Web and e-mail traffic for the domain name to the appropriate servers on the Internet. DNS can be changed in the My Account area of our Web site. NameSecure's name servers are the following: dns1.namesecure.com, dns2.namesecure.com

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What is NameSecure's technical information?

Name servers: dns1.namesecure.com, dns2.namesecure.com. Technical contact information: NameSecure, P.O. Box 785, Herndon, VA 20172, US, techcontact@namesecure.com

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How can I use another company's DNS with a NameSecure domain name?

If you need to transfer DNS for a domain name away from NameSecure, and the name is registered with us, you can do so in the My Account section of our site. In My Account, click the "Modify/Update" link next to the domain name, then click the WHOIS Info tab, and then click "Modify Domain Name Servers." There is no charge to make DNS changes.

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I forgot my password. How can I retrieve it?

You can request your password from the My Account area of our site, or you can contact our support team for assistance. If you request your password online, it will be sent to the Account Contact address.

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Can I change my password?

You can change your password at any time. Please be aware that your password is account-based -- if you change it for one domain name in an account, all domain names in that account will have the new password. You can make this change in the My Account area.

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I forgot my user name. How can I retrieve it?

When you first set up your account, your user name will default to your contact e-mail address, unless you change it on the account creation page. If you forget your user name, we recommend that you try your contact e-mail address. If your user name is not your contact e-mail address, go to the My Account Log In page and follow the link to retrieve your user name. You will need to enter a domain name. The user name will be sent to the contact e-mail address for the related account (this is usually the registrant e-mail address for the domains in the account). If you no longer have access to the contact e-mail address for your account, you will need to contact customer support here: http://www.namesecure.com/help/

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Can I change my user name?

No. Your user name is part of what identifies your account and all the domains in it. You cannot change it.

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I forgot my user name and my password. What can I do?

If you have access to the contact e-mail address for your account, you can retrieve both your user name and password from the My Account section of namesecure.com. Simply follow the links on the Log In page to retrieve one at a time. If you no longer have access to the contact e-mail address, you will need to contact customer support here: http://www.namesecure.com/help/ The contact e-mail address is usually the registrant e-mail address for your domains.

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Can I change some of the contact information on my account?

You can change your Administrative and Technical contact information in the My Account area of our site.

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Can I change my contact e-mail address?

You can change your contact e-mail address in the My Account area of our site.

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I sold a domain name. How can I change the registrant information?

You can change the Registrant information for a domain name in the My Account area of our site. If you need to move the domain name to another account, you will need to contact customer support at http://www.namesecure.com/help/

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I lost the right to use a domain name due to a legal issue, and I need to transfer the registration to another party. What do I need to do?

Please contact customer support at http://www.namesecure.com/help/

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How do I transfer my registration away from NameSecure to another registrar?

If you would like to transfer a domain's registration from NameSecure to another registrar, you will need to initiate the process through the new registrar.

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Will my contact information be displayed to the public?

Yes. All registrars are required to make available to the public certain contact information (also known as WHOIS information) for every domain name they register. This information includes the registrant's name, address, phone number, and e-mail address. To view this information from the NameSecure site, perform a domain name search and then click the "Registration Info" link on the results page.

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What do I need to know about newsletters and promotional announcements?

You can control whether you receive newsletters or promotional announcements from NameSecure by logging into the My Account section and modifying your account settings. NameSecure's monthly newsletters feature domain name news, updates about new products and services, and information about Web-site enhancements. Promotions are e-mail alerts about special offers from NameSecure. For information about how NameSecure collects and uses information about its customers, see our Privacy Policy.

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How does NameSecure use my contact information?

For information about how NameSecure collects and uses information about its customers, see our Privacy Policy.

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Will my contact information be displayed publicly if someone performs a WHOIS search?

Yes. ICANN - the governing industry body - requires that all registrars make available to the public certain contact information (also known as WHOIS information) for every domain name registered. This information includes the registrant's name, address, phone number, and e-mail address. To view this information from the NameSecure site, perform a domain name search and then click the "Registration Info" link on the results page. However, NameSecure now offers a method for making this information private, while still complying with ICANN policies. That service is called WHOIS NamePrivacy. You can find out about it at http://namesecure.com/whoisnameprivacy.

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Can I change my contact e-mail address?

You can change your contact e-mail address in the My Account area of our site.

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How do I contact NameSecure by e-mail?

Visit the Help section of the NameSecure site at http://www.namesecure.com/help/

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How do I contact NameSecure by fax?

NameSecure's fax number is: (571) 434-4651

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How do I contact NameSecure by mail?

NameSecure's mailing address for support is: NameSecure, 10 Azalea Dr., Drums, PA, 18222, US

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What is NameSecure's technical contact information?

NameSecure's technical contact information: NameSecure, P.O. Box 545, Herndon, VA 20171-545, US, techcontact@namesecure.com

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Do I have to provide accurate contact information when I register a domain name?

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Can I change my contact e-mail address?

Absolutely. You can change your contact e-mail address in the My Account manager any time you would like.

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Where can I send comments about the NameSecure.com Web site?

Visit the Help section of the NameSecure site to send comments about the Web site.

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Where can I report abuse, spam, or fraud?

Visit the Help section of the NameSecure site to send comments about abuse, spam, or fraud. The URL is http://www.namesecure.com/help/

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Someone is sending spam from a domain name that I've registered! How is this possible?

There are ways to make it look like an e-mail is coming from somewhere other than the real sender. If you have been told that people are getting spam from a domain that you have registered, please contact customer support. We will need a complete set of headers from one of the e-mails in order to determine where the spam is actually coming from.

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What do I need to know about newsletters and promotional announcements?

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Is NameSecure going to spam me?

NameSecure does not send or endorse spam. NameSecure sends occasional newsletters and promotions (usually about once a month, at most). You can subscribe or unsubscribe by logging into the My Account section and modifying your account settings.

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Will I be billed for renewals?

An e-mail alert will be sent to the Administrative Contact e-mail address for the domain name when your registration is about to expire.

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What are your prices for new domain name registration?

Please see our Pricing page.

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Will NameSecure automatically charge my credit card for renewals?

NameSecure will not charge your credit card unless you specifically order a service or renewal or you have set up your domain or service for our Auto Renew feature upon purchase or in My Account manager. All monthly services are automatically set-up for Auto Renew.

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Can I check the status of my order?

To check the status of an order, log in to the My Account section with the user name and password you used to place the order, and then click the Check Order Status button.

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Does NameSecure offer volume/bulk discounts?

NameSecure does not offer volume/bulk discounts.

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How can I pay for a domain name?

NameSecure accepts Visa, Master Card, American Express, Discover, and Diner's Club.

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What do I need to know about newsletters and promotional announcements?

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How can I control how search engines rank my site when Web Forwarding is in effect?

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What's the impact of the URL Gripper on search engine indexing?

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Is a domain name automatically trademarked?

Domain names may be entitled to trademark protection if they are used to brand the associated Web site or are the designation used to identify the source of a company's goods and services.

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What are your prices for new domain name registration?

Please see our Pricing page.

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Can I check the status of my order?

To check the status of an order, log in to the My Account section with the user name and password you used to place the order, and then click the Check Order Status button.

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Does NameSecure offer volume/bulk discounts?

NameSecure does not offer volume or bulk discounts.

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I am using a Mac with IE and I can't access the secure parts of the site.

When you attempt to log on to a secure Web site using Internet Explorer 5.x for Macintosh, you may receive the following error message: Unable to establish a secure connection to web page failed. There is a problem with the security certificate from that site (the identity of the certificate issuer is unknown). (etc.) To fix this problem, open the IE browser, click on edit in the Mac tool bar, click Preferences and select security. Click Reset to Default, then OK. This will update the list of CAs. Close then re-open the browser and the problem should be fixed.

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